Orders & Returns
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Bulk Orders and Unauthorized Resellers
All orders on Paula’s Choice Singapore are vetted during processing for bulk orders and unauthorized reselling. Orders of such nature will be automatically cancelled and we may provide notifications prior to cancellation but are not obligated to do so. These accounts will also be exempted from ou... -
Cancellation and Changes of Orders
Please note that all sales are final once an order has been placed. Cancellation and amendment of orders are not eligible once an order has been placed. We are also unable to accede to “change of mind” requests. Before submitting your order, please carefully review all order details at checkout... -
Once an order is marked as “Fulfilled”, this means that it has been successfully processed by the Team and will be ready for shipment soon. It is not a reflection of the parcel’s delivery status.
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The product I want is out of stock. How can I purchase it? We apologise for the unavailability, and we certainly understand how frustrating it can be when you’re unable to purchase your favourite products. Due to the popularity of our recent promotions, some of our best-loved products are curren...
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Local Payment Methods Currently, we accept Amex, Apple Pay, Grab Pay, Mastercard and Visa for local orders. International Payment Methods Currently, we accept Amex, Mastercard and Visa for international orders. We do not accept Paypal for both local and international orders as we only ship to...
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14-day Satisfaction Guarantee Return Policy We stand behind every Paula’s Choice product we sell. If a full-sized product isn’t a great fit for your skin and is causing either irritation or allergic reactions, we’ll be happy to provide you with a full refund via online credit for merchandise ret...
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What Is The Price Difference Shopping Online And In The Retail Stores? Prices on PaulasChoice.sg and in-store are the same and listed as SGD. Can I get a VAT refund at the airport? We do not charge VAT.