Orders & Returns
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Please note that all sales are final once an order has been placed. Cancellation and amendment of orders are not eligible once an order has been placed. We are also unable to accede to “change of mind” requests. Before submitting your order, please carefully review all order details at checkout...
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Do you offer Value Added Tax (VAT) refunds?
Can I Get a VAT Refund at the Airport? Paula’s Choice does not charge VAT, so VAT refunds are not applicable. -
All orders on Paula’s Choice Singapore are vetted during processing for bulk orders and unauthorized reselling. Orders of such nature will be automatically cancelled and we may provide notifications prior to cancellation but are not obligated to do so. These accounts will also be exempted from ou...
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14-day Satisfaction Guarantee Return Policy We stand behind every Paula’s Choice product we sell. If a full-sized product isn’t a great fit for your skin and is causing either irritation or allergic reactions, we’ll be happy to provide you with a full refund via online credit for merchandise ret...
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What Is the Price Difference Between Shopping Online and In your Retail Partner Stores?
Prices on our official website and in our retail stores are the same, and all prices are listed in SGD. However, please note that promotions on our official online store are exclusive to online purchases and are not available in our retail partner stores. If you're planning to visit one of our ... -
What payment methods do you accept?
Local Payment Methods Currently, we accept Amex, Apple Pay, Grab Pay, Mastercard and Visa for local orders. International Payment Methods Currently, we accept Amex, Mastercard and Visa for international orders. We do not accept Paypal for both local and international orders as we only ship to... -
When will your products come back in stock?
The product I want is out of stock. How can I purchase it? We apologise for the unavailability, and we certainly understand how frustrating it can be when you’re unable to purchase your favourite products. Due to the popularity of our recent promotions, some of our best-loved products are curren... -
Why does my order status say “Fulfilled” when I haven’t received it?
Once an order is marked as “Fulfilled”, it means our team has successfully processed it and it is being prepared for shipment. This status does not reflect its delivery progress and does not mean it has already been delivered. Please note that delivery typically takes 3–5 working days (excluding...