Received a Damaged or Defective Item?
We are so sorry if your order arrived in less-than-perfect condition! We want to fix this for you right away.
How to Get a Replacement:
To help us process your replacement as quickly as possible, please fill out our Returns Form or email us at support@paulaschoice.sg with the following details:
- Your Order Number (e.g., 191569912345)
- A clear photo or quick video showing the damaged product, package leak and batch code (printed at the base of the bottle of the crimp of a tube).
- A brief description of the issue (e.g., pump broken, bottle leaked in transit, wrong item received, external defects)
What Happens Next?
Once you fill out our Returns Form, or write in to us with these details:
- Our support team will review the photos right away.
- We will dispatch a free replacement or process store credit.
- You do not need to return the item on hand, unless specifically requested.
Jul 21, 2026